How can we help?

Simply follow the link to the returns portal to have your parcel collected from the comfort of your own home, ordrop off at your nearest available ParcelShop.

To drop off at ParcelShop you can either print your returns label at home, or generate a QR code and print a label instore.

Canvas and Skate:

1. Re-pack your items and include the returns form provided

2. Find your nearest ParcelShop drop off point by clicking here

3. Select your preferred returns options (print your label at home, or generate a QR code to print your label instore)

4. Once you've processed your return, you're ready to drop your parcel at your nearest ParcelShop

5. Keep hold of your proof of postage. We'll email you when we receive the returned item/s

Just follow these simple steps.

InPost Lockers are in handy locations, like supermarkets (inc. Tesco, Morrisons and Lidl) and train stations. Find your local locker here.

Pay later with Klarna:

1. Visit our returns portal to generate a QR code. Package up your items - No need to attach anything to the outside of your parcel.

2. Pay later with Klarna

3. Put your parcel inside and shut the door

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.

No printer required when returning your order at Asda.

Visit our returns portal to register your return to get a QR code and print a label in store. Simple!

Simply follow the link to the.

With easy parking and extended opening hours you can return at a time that suits you.

You’re welcome to return your items but unfortunately we do not offer free returns. In order to process your refund please send your items back to us using the returns address below within 28 days from when you receive your order for a full refund for purchases made via the UrlfreezeShops website or app (excluding UrlfreezeShops launches app), or within 14 days for purchases made via the UrlfreezeShops launches app. Make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.

UrlfreezeShops Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale. OL16 4FW